Returns and Refunds
In soaranty, we are committed to providing you with asatisfactory purchase. Discover below our conditions of returns, refunds and exchanges.
returns
Our return policy is valid 14 days from receipt of your order.
Attention
If 14 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unused — Without signs ofwear or wear
- in his state oforigin — with all labels and accessories
- In its packaging oforigin — If applicable
Specific conditions
Some products have special return conditions:
- Handcrafted bags: must be returned in their packaging dOrigin, with their protective pouch and all the accessories provided
- Cosmetic products: For reasons ofhygiene, these products can only be returnedthey are still seals and in their packaging ofIntact origin
To know
Items on sale or on promotion are considered final sales and cannot be returned except in case of default.
refunds
Once your return has been received and inspected in our warehouses, we will send you an email confirmation of receipt.
If your request is approved, your refund will be processed and a credit will be automatically applied to your initial payment method.
Commitment
The refund will be made within a period of 5 to 10 working days after lapproval of your request.
Trades
We only replace an item in the following cases:
- Product defective at the reception
- Product stricken upon delivery
- Product nonconforming upon order
If you need to exchange an item for the same template, email us at:
To know
For exchanges, the costs ofreturn shipping are the responsibility of the customer, except in the event of a defective product or derror on our part.
Return procedure
To make a return, please follow the following steps:
- Step 1: Contact us at contact@soaranty-srty.com with your order number and the reason for the return
- Step 2: We will provide you with the return instructions and thereferral address
- Step 3: Carefully pack theItem in its packagingorigin
- Step 4: Ship the package with a carrier of your choice (with recommended tracking)
- Step 5: We will confirm receipt and process your request
Attention
the costs ofreturn shipping are the responsibility of the customer, except in the event of a defective product or derror on our part. We recommend DUse a tracking service to protect your package.
Contact
Our team is at your disposal for any questions concerning returns, refunds or exchanges.
